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Talking With…Urban Outfitters CEO Glen Senk
Big things are happening at Urban Outfitters, Inc., the company which heads brands like Anthropologie, Free People and of course the namesake Urban Outfitters. When I say ‘big’, I could be referencing...
View ArticleHow URBN CEO Glen Senk sees mobile as a game-changer
Glen Senk just seems like one of those people you want to work for. Dressed meticulously in a colorful blue bowtie and perfectly tailored suit (the first thing from his Shop.org Summit keynote that...
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Gearing up for the Summit? Watch URBN CEO’s complete keynote from 2010
While it may seem like last year’s event happened mere months ago, the 2011 Shop.org Annual Summit is less than two weeks away. Thinking back over the 2010 event, one of my favorite keynotes in Dallas...
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How retailers will invest now for Holiday ‘13
The eHoliday 2012 post-holiday results are in! Conducted with our partner, BIGinsight, we polled both consumers and retailers earlier this month to see how the holiday season turned out. This data...
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Talking with… NRF Chief Economist Jack Kleinhenz about the outlook for 2013
It’s that time of the quarter – a multitude of newly-released economic indicators are released and then scoured for hints about the months and year to come. For the retail industry, the initial read on...
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The Walgreens path to omnichannel success
If you haven’t been paying attention to Walgreens of late, you might be surprised to see that this 112-year-old (and No. #32 on the Fortune 500 list) company has in fact transformed itself to be a...
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More online and mobile shopping for Valentine’s Day 2013
Following all the buzz around the Super Bowl, Valentine’s Day is just a few days away, and it looks like shoppers are primed to treat family and friends. The online data from NRF’s 2013 Valentine’s Day...
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How “digital” fits into today’s retail organization
How to organize e-commerce within a retail company isn’t an easy question to answer. “E-commerce as a division has been through various stages through the years,” Shop.org Executive Director Vicki...
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Seven tips to get a grip on YouTube SEO
I’ve been working with search engine optimization mastermind Stephan Spencer for nearly five years. During this time he’s shared hours of his expertise and strategy on all things SEO with the Shop.org...
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Tracking the evolution of the modern retail organization
At Shop.org’s First Look event during Retail’s BIG Show, Executive Director Vicki Cantrell moderated a panel of e-commerce executives from Belk, Charming Shoppes and REI to discuss challenges and...
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Five ways small businesses should start out on Twitter
“To tweet or not to tweet?” It’s a question small, mid-sized and global companies are answering every day. Next to the in-store experience, Twitter has become as close to a real-time conduit for...
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How targeting online Easter shoppers via mobile devices can yield sales,...
For winter-weary consumers, Easter signals a return to warmer weather (we hope!) as well as a chance to get out and celebrate a bit. According NRF’s 2013 Easter consumer spending survey conducted by...
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Making the case for international e-commerce: Five tips for going global
E-commerce markets in South America, Europe and the United Kingdom can range from “emerging” in some areas to just as developed as the United States in others. Each has distinctive catalysts and...
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A ‘new face’ for Shop.org’s Board Nominations
We have our own sort of March Madness underway here at Shop.org. We’ve made a strategic decision to move up the annual nomination process for Shop.org’s Board of Directors to the spring each year. This...
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How retailers should prioritize the demand for same-day delivery
Members tell me they like being part of the Shop.org community for many reasons: our community spirit, networking, events, research, and thought leadership, just to name a few. My team and I are...
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How organizational structures are changing – and which questions to ask in...
In any industry – and especially in retail – evolution comes with the territory. More often than not it’s a visible change, something customers can tangibly see or feel. But as Shop.org’s March webinar...
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Why Facebook, Sur La Table and Abercrombie & Fitch love serving on the...
For the past five years I have had the pleasure of working directly with dozens of members of the Shop.org Board, many of whom represent some of the finest minds in digital retail. This past year we...
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Fresh approaches to fundamental issues in retail
Compete on something other than price? Harness word-of-mouth to increase conversion and organic search traffic? Integrate your print catalog more directly into your digital commerce strategy? If you...
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Just the facts: Five things to know about the Marketplace Fairness Act
If you work in digital retail, you’ve almost certainly heard about the Marketplace Fairness Act by now. But you might not know all the details. To help make sure Shop.org members are informed, we have...
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Shop.org’s snapshot of the rise in tablet adoption
U.S. online retail sales for the first quarter of 2013 topped $50.2 billion, according to comScore, reflecting a 13 percent year-over-year growth. But one of the more interesting statistics was that...
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